computer problems come and go

I am SO impressed! About a week ago, or less, I had a problem with my computer getting stuck on "hibernating" mode. No matter what I did, the laptop continued hibernating until I was convinced it was in a coma. I phoned Dell and jumped through all the hoops suggested by the techie, and nothing worked. Finally, he said he was sending me a box and I would have to phone Purolator to send the computer to Ontario to be fixed. That was Wednesday, I think. Then on Thursday, the box arrived. On Friday I phoned Purolator and within a couple of hours someone arrived to pick up the box. (I waited from Thursday to Friday because I needed to go and buy some packing tape for the box.) So, late Friday, my computer was on its way. This morning (Tuesday) the doorbell rang and the Purolator delivery man handed me my computer. Fixed. I'm amazed at how fast it was fixed and returned to me. Nice to have some good news, isn't it!